Frequently Asked Questions About Our Clinic Services

At Unify Medical, our focus is always on serving our patients. That means giving you the answers to your questions. Below, you will find a list of the most common questions we see at Unify Medical, as well as answers to those questions. If you still have questions after reading through our frequently asked questions, please don’t hesitate to reach out to us. Our staff is ready to provide any assistance that we can!

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Does Unify Medical accept walk-ins?

Due to overwhelming patient demand, we have had to, unfortunately, close our Walk-In Services to better allow our physicians to treat our existing patients. We hope to re-open this service sometime in the near future and encourage you to come to visit back to our website for regular updates.

Is Unify Medical currently accepting new patients?

Due to overwhelming demand, our great physicians have temporarily paused taking on new patients at this time. We will update the site if this should change.

Do I need to book an appointment to get my prescriptions refilled?

This depends on the type of medication you are looking to renew for your prescription. There are some types of medication that don’t require you to see one of our physicians for a prescription renewal. However, for ANY prescription renewal, we ask that you have your pharmacy fax Unify Medical at 825-540-5007 with your refill request for the needed medications.

How do I become a patient?

You can become a Unify Medical patient simply by reaching out to us in the way you feel most comfortable. We’ll work with you to schedule a meet and greet with one of our physicians to see if we’re the right fit for you and your family. To connect with us, just call 825-540-5000 or fill out our online contact form.

What do I need to bring to my first appointment?

All you need is to fill out the patient history forms prior to your appointment, which we will send to you. You can fill those forms out through the link sent to your email, or print them out and fill them out and bring them with you to your appointment to give them to us in person.

What if I have just moved to Alberta or I am here visiting from another province?

You can still come in for a walk-in appointment at Unify Medical. We can bill directly to all other provinces except Quebec. If you have insurance coverage from Quebec, you will need to pay for your office visit at the time of service. Then, once you return to Quebec, you will need to resubmit the bill yourself to receive repayment of your office visit.

What if I am not a resident of Canada; can I still see a Physician at your clinic?

Yes. Our current lab service offerings include urine collection and ECG services. In the near future, we hope to offer phlebotomy (blood draw) services.

Does Unify Medical have Laboratory Services?

Yes. Our current lab service offerings include urine collection and ECG services. In the near future, we hope to offer phlebotomy (blood draw) services.

I need to pay for my appointment. What are the forms of payment I can use?

We are able to accept credit card, debit card, and cash. However, we do not keep any cash on site, so we are unable to make any change.

What do I need to do to transfer my records to your clinic?

If you are transferring your records to our clinic from your previous clinic, you will need to sign a consent form and we will fax this to the previous clinic. There is no cost to you by our clinic for the request of records. The clinic you are transferring records from will have a fee, as it is an uninsured service. These fees are the same for all clinics in Alberta and the rates are set by the Alberta Ministry. This rate is posted on the Alberta Government website for all to see the fees.

I have forms to be completed by a Physician. How do I get this done?

To have the forms completed you will need to book an appointment at the clinic. If possible, it is best to send the form for the Physician to review before your appointment. This is so we can make sure we have all the information needed to complete the forms. This is also an uninsured service and there will be a fee needing to be paid before the form is picked up. Some forms are paid by the company that is requesting the form to be completed, but we only know that information after seeing the form.